Cancel Your Order We're sorry that once you've placed your order, then it is not possible to change it online. If you would like to add more products to your order, then please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please let us know via email (email@example.com) with your order number and order date. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of unwanted products. Yang For Young complies with all trading legislation covering consumer protection, distance selling and electronic commerce. Therefore, you have the rights to cancel your order before you have received the goods or within fourteen days of receipt. Once we have received the items back in their original condition we will refund you within 30 days. There are exceptions to returning some items, so please carefully check the full description of the product to check the special conditions that may supply. You will need to take care of the goods while they are in your possession, and return them to us safely in a complete and saleable condition. We will then refund you within 30 days of receiving the products back from you. Returns Procedure In addition to your cancellation rights, you can return certain products to us within 14 days of receipt if you find that they are not suitable. This does not apply to all our products, so please check product information carefully and read the list of returns exceptions below. You will have to contact us via email if you would like to return the products within 7 days of purchasing the products. Yang For Young doesn't provide return labels so you will have to pay the delivery costs when you're returning a product. You should include your name and address inside the parcel in whatever format you choose. This will ensure that we can identify the goods as coming from you. If you do not include your personal details it will cause delays. You need to return the products in their original packaging and condition, with all components within 7 days after you spoke to us. All products are returned to us at your own risk and cost, and you are therefore strongly advised to get proof of postage. If your return is lost in post then you'll need to contact the carrier to pursue their claims procedure. All stock and special order requests are returnable within 14 days of receipt in an "as new" condition in original, undamaged packaging. This excludes bespoke products. We kindly ask our customers to ensure that any faulty products being returned are packaged securely for stable transit, or the warranty may be voided. Where possible, please use the original packaging. Returning Products Damaged in the Post If you receive an item which you believe has been damaged in the post, please contact us within 7 days of receipt of the parcel via firstname.lastname@example.org to arrange a return.